Account authentication
Store and panel accounts use password authentication. Enable stronger account controls where the product supports them. Report account takeover to support immediately.
Serververse · Trust Center
Trust Center
Customer-facing security, compliance and policy information in one place. Review ISO certification, legal documents, infrastructure controls, Serververse Shield and how to reach us for privacy or security requests.
Overview
Serververse provides game hosting, cloud, web, colo and network products. This Trust Center summarizes how we protect the platform and where to find public policies. Human support works on business hours and business days. Typical ticket replies are within 24-48 hours.
Compliance
Certifications and policy anchors you can verify independently.
ISO certification
Serververse holds an ISO management-system certification. Certificate number VW26080068. Confirm status and scope on IAF CertSearch.
Documents
Public legal and operational documents. No login required.
Privacy Policy
Personal data collection, use, sharing and your rights.
GDPR & Data Protection
DPDPA and GDPR-style data protection notice.
Terms & Conditions
Service terms for accounts, billing and use of Serververse products.
Service Level Agreement
Service expectations, maintenance and limitations.
Refund Policy
Eligibility and process for refunds.
Acceptable Use Policy
Prohibited activity, abuse reporting and enforcement.
Fair Usage Policy
Bandwidth, fair use, reactivation and retention rules.
Development Policies
Custom development, setup work, timelines and warranties.
Status page
Live incident and maintenance notices.
Controls & topics
How we approach product security, infrastructure, privacy and incidents. These are plain-language summaries, not a substitute for contracts or enterprise questionnaires.
Product security
Audit & access logging
Operational systems retain access and change logs used for troubleshooting, abuse investigation and security review. Retention follows operational need and legal requirements.
Customer data security
Service traffic uses TLS where products terminate HTTPS. Sensitive credentials are stored hashed or tokenized by payment providers. Root and panel access stay under your control for VPS and game products you administer.
Application security
Responsible disclosure
If you find a security issue in Serververse products or this website, email [email protected] or open a private ticket. Do not publicly disclose until we confirm a fix window. We will acknowledge reports during business hours.
Vulnerability & patch management
Platform hosts and edge systems receive scheduled security updates. Emergency patches may cause short maintenance windows, announced on the status page when customer impact is expected.
Change & release practice
Website and panel changes go through review before production. High-risk infrastructure changes follow change windows and rollback plans.
Infrastructure
Status monitoring
Public status updates live at status.serververs.com. Subscribe there for incident and maintenance notices.
Data centers & locations
Capacity spans India metros (including Noida and Mumbai), Surat Edge and additional regions depending on product. Colocation is available at Yotta sites and Serververse Own Edge Tier 3 in Surat.
Serververse Shield
3-layer DDoS protection: OVH VAC, Cloudflare Magic Transit and Serververse in-house filtering. Built for DDoS protected VPS, games and cloud — see /shield and docs.serververs.com/shield.
Network security
Abuse & volumetric protection
Serververse Shield uses progressive filtering — OVH edge, Cloudflare Magic Transit, then Serververse policies — so volumetric floods are scrubbed before origin. Customers still harden apps at L7.
Transit, BYOIP and peering
Network Transit supports IP lease and IP transit. Leased blocks can be announced to any region with any provider — not territory-locked — and geolocation can be changed. Looking glass is available for path checks.
Data privacy
Privacy rights
Depending on your jurisdiction you may request access, correction or deletion of personal data. Email [email protected]. We aim to respond within business timelines stated on the contact page.
Breach notification
If a personal-data incident affects your rights, we will notify affected customers and authorities as required by applicable law, without undue delay after containment.
Data retention
Account and billing records are kept while the account is active and as required for tax and legal obligations. Support tickets and logs follow operational retention. See the Privacy Policy for details.
Access control
Least privilege
Staff access to production systems and customer data is limited to roles that need it for operations, support or security. Access is reviewed as roles change.
Administrative logging
Privileged actions on platform systems are logged for accountability and incident review.
Incident response
Incident handling
Incidents are triaged, contained and communicated on the status page when customers are impacted. Emergency customer issues can use the hotline or WhatsApp listed on Contact.
Continuity & recovery
Infrastructure is designed with redundancy where product architecture allows (for example N+1 power on Surat Edge). Backups and recovery options depend on the product you buy. Confirm backup scope on the product page or with support.
Legal & policies
Terms of service
Contractual terms for using Serververse services.
Service Level Agreement
Default SLA expectations and limitations. Enterprise custom SLAs may be agreed separately in writing.
Acceptable Use Policy
Prohibited content and network abuse rules.
Support & transparency
Support hours
Human support works on business hours and business days. We cannot guarantee instant human replies. Typical ticket responses are within 24-48 hours. For emergencies use the hotline or WhatsApp on the contact page. Bot and automation uptime is separate from human support hours.
Public reviews
Independent customer reviews are on Trustpilot.
Subprocessors & partners
Categories of third parties that may process data or host infrastructure to deliver Serververse services. Exact vendors can vary by product and region.
| Name / category | Purpose | Region |
|---|---|---|
| Payment processors (store checkout) | Card, UPI and wallet payments. Card data is handled by the processor, not stored as raw PAN on Serververse. | India / processor regions |
| Data center partners (e.g. Yotta and facility operators) | Physical housing, power and connectivity for colocated and hosted equipment. | India and product regions |
| Email & transactional messengers | Account, billing and support notifications. | As configured per provider |
| Status & monitoring tooling | Public status page and internal health checks. | Global SaaS / own network |
Trust FAQ
Short answers buyers and security reviewers ask first.
How do I verify the ISO certificate?
Open the IAF CertSearch link for certificate VW26080068 and confirm the listed entity, standard and status.
Do you claim PCI DSS on this Trust Center?
Payment card data is processed by PCI-aware payment providers at checkout. This Trust Center does not claim Serververse as a PCI DSS certified merchant service provider. Ask sales if you need a formal attestation for an enterprise deal.
Where do I report a security vulnerability?
Email [email protected] or open a private store ticket. For emergencies use the contact hotline or WhatsApp.
How do I make a privacy request?
Email [email protected] with enough detail to identify your account. See the Privacy Policy for rights that may apply in your region.
Is support available 24/7?
No. Human support works on business hours and business days. Ticket replies are typically within 24-48 hours. Use emergency channels on /contact when needed.
Need a security or privacy review?
For questionnaires, DPIA inputs or certificate copies, contact sales or privacy. For emergencies use the hotline or WhatsApp on the contact page.
Information on this page is provided for transparency and may change as products and certifications evolve. Always verify the live IAF CertSearch record and current legal policies before relying on this page for procurement.