Serververse · Legal
This SLA outlines service expectations, responsibilities and limitations for Serververse cloud, hosting, networking and platform services - delivered on a best-effort basis unless a separate written enterprise agreement applies.
This Service Level Agreement (“SLA”) outlines the general service expectations, responsibilities and limitations applicable to services provided by Serververse. Serververse delivers cloud, hosting, networking and platform services on a best-effort basis, unless explicitly stated otherwise in a separate written agreement. This SLA applies to all users unless a custom enterprise or contractual SLA has been agreed upon separately.
Serververse does not provide a guaranteed uptime percentage for any service by default. While we design and operate our infrastructure with reliability and redundancy in mind, no service is guaranteed to be uninterrupted or error-free. Services may experience downtime due to, but not limited to: • Maintenance activities • Network issues • Hardware failures • Software updates • External dependencies • Force majeure events
Serververse may perform: • Planned maintenance • Emergency maintenance • Network upgrades • Security updates Such activities may result in temporary service disruption. Whenever reasonably possible, planned maintenance will be communicated in advance through official channels, including status.serververs.com.
Serververse services are provided subject to: • Infrastructure capacity • Network conditions • Regional availability • Third-party dependencies Availability may vary by region, service type and deployment configuration.
Unless explicitly stated in a separate agreement: • No service credits are provided for downtime or service interruptions • No compensation is guaranteed for performance degradation Custom SLAs with defined service credits may be available for enterprise or contractual customers.
This SLA does not cover issues resulting from: • Customer misconfiguration • Software installed or managed by the customer • Abuse, misuse or violation of terms • DDoS attacks beyond protection scope • Third-party software or services • Factors outside Serververse’s reasonable control
Customers are responsible for: • Maintaining backups • Monitoring their services • Securing access credentials • Following best practices for deployment Serververse is not responsible for data loss unless explicitly agreed otherwise.
This SLA is coterminous with your active hosting subscription. Either party may terminate services per the Terms of Service. Outstanding invoices remain payable; no pro-rated refunds are issued for mid-cycle cancellations.
Serververse reserves the right to update or modify this SLA at any time. Changes will be effective upon publication on this page. Continued use of services constitutes acceptance of the updated SLA.
By creating or continuing to use a Serververse service, you acknowledge that you have read, understood and agreed to this SLA in full. For questions regarding this SLA: • Open a ticket at store.serververs.com/tickets/create • Email [email protected] or [email protected]
Open a ticket or email [email protected] / [email protected]. Check live status anytime.
SLA guide
Understand how Serververse talks about uptime targets and service expectations across products.
SLA language complements legal terms - always read /tos for contractual terms.
Transparent India + global capacity with Serververse Shield.
| Feature | Serververse | Typical alternative |
|---|---|---|
| India presence | Noida & Mumbai capacity | Often overseas-only POPs |
| Protection | Serververse Shield | Paid add-ons or none |
| Support | Business-hours tickets · /contact hotline | Opaque chatbot-only queues |
| Billing | INR-friendly checkout | USD + forex |
Quick answers - Serververse SLA · uptime · service level.