All Sales Are Final: All purchases made through Serververse are final. We do not accept returns, exchanges, or offer refunds once a transaction is completed. Please review your order carefully before making a purchase.
Store Credits: Refunds, when applicable, are provided only as store credits. These credits can be used for future purchases on Serververse and are non-transferable.
Refunds are provided under the following conditions:
Service Downtime: If your service experiences downtime exceeding our Service Level Agreement (SLA), you may be eligible for a pro-rated refund in the form of store credits.
Technical Issues: In cases where technical issues, attributable to Serververse, prevent you from using the service effectively, and our support team is unable to resolve the issue within a reasonable timeframe, you may request a refund.
Billing Errors: If you are charged incorrectly due to a billing error on our part, we will rectify the error and issue a refund for the incorrect charge.
The following items and services are non-refundable:
Domain Name Registrations and Renewals: Once registered or renewed, domain names are non-refundable.
SSL Certificates: SSL certificates, once issued, cannot be refunded.
Setup Fees: Any setup or configuration fees are non-refundable.
Add-on Services and Software Licenses: Services such as additional IP addresses, control panel licenses, and other add-ons are non-refundable.
Promotional Offers: Services purchased under promotional offers or discounts are non-refundable.
To request a refund:
Submit a Ticket: Open a support ticket through your Serververse account dashboard or email [email protected] with the subject "Refund Request."
Provide Details: Include your account information, the service in question, the reason for the refund request, and any relevant supporting documentation.
Review and Response: Our billing team will review your request and respond within 5 business days.
Refund Processing: If approved, the refund will be issued as store credits to your Serververse account within 10 business days.
For services eligible for refunds, the refund amount will be calculated on a pro-rated basis, considering the unused portion of the service period.
Pro-Rated Refund Formula:
Refund Amount = (Original Payment Amount / Total Days in Billing Cycle) × Remaining Days
Initiating a chargeback or payment dispute without first contacting Serververse to resolve the issue is a violation of this policy. Such actions may result in immediate suspension or termination of your services and may incur additional fees.
Serververse reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes are posted constitutes acceptance of the revised policy.
If you have questions or concerns about this Privacy Policy, please contact us at Contact.